🕓 Estimated Delivery Timeframe
Orders usually take 1-2 weeks to reach your doorstep. We understand the excitement of receiving your purchase promptly, and we are working diligently to ensure your items are dispatched as swiftly as possible. It is not unusual for orders to arrive quicker than the time stated, and we try our best to make this happen.
📦 Separate Shipments
Due to logistical reasons, some items in your order might be shipped separately, which could result in varied delivery times. Rest assured, this is to ensure you receive your products as soon as possible. We utilize multiple warehouses within the United States to provide the best possible shipping experience.
📆 Stay Up-to-Date
To keep you informed about the status of your order, you will receive a confirmation email as soon as your items are shipped. This email will include tracking details, allowing you to monitor your package's journey until it arrives safely at your address.
🚚 Track Your Order
We want you to have full visibility into your order’s progress. You can conveniently track your shipment directly on our website. Visit our Order Tracking page and enter your tracking number associated with your purchase. You'll be able to see real-time updates, ensuring you know exactly where your package is at all times.
Frequently asked
Does High and Fly ship internationally?
Of course! We ship our products globally to cater to our international customers. All products besides our
"smoking tools" products are eligible for internationally shipping.
Where does High and Fly ship from?
We dispatch orders from our state-of-the-art manufacturing facilities strategically located around the world. The specific facility used for your order depends on your location, ensuring the quickest shipping time possible for your convenience.
Can I reroute my order?
If any part of your order has already been shipped, we cannot reroute it or change the shipping address. However, if your order is still processing, contact us immediately to change your shipping address.
I didn't receive my order. Now what?
This is rare. If you do not receive your order within 30 days after shipping, you are eligible for a full refund. Contact us immediately for resolution. We pride ourselves on efficient order fulfillment.
What if the item(s) I received are defective, incorrect,or damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
I have additional questions that haven't been answered. How can I contact High and Fly?
Sure! Contact us at support@highandfly.co or use this contact form.
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What if the item(s) I received are defective, incorrect,or damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
I have additional questions that haven't been answered. How can I contact High and Fly?
Contact us at support@highandfly.co or use this contact form.
